Refund Policy

Last Updated on October 1st, 2024

Thank you for purchasing a physical book from Mark Evans Coaching. We strive to ensure that you are fully satisfied with your purchase. If you are not entirely happy with your order, please review the following refund policy.

1. Returns and Refunds Eligibility

We accept returns and offer refunds on physical books under the following conditions:

The book must be returned within 30 days of the purchase date.The book must be in its original condition, unused, and undamaged.

Proof of purchase (e.g., receipt or order confirmation) must be provided with the return.

2. Non-Refundable Items

We do not accept returns or provide refunds for:

Digital products, such as eBooks or downloadable content.Books that have been used, damaged, or altered in any way after purchase.

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or defective product).

3. How to Request a Refund

To initiate a return, please contact our customer service at [insert contact email] with your order details and reason for return. Upon approval, we will provide instructions for returning the item.

Please note that you will be responsible for paying shipping costs for returning your item unless the return is due to a mistake or defect.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Exchanges

We only replace books if they are defective or damaged. If you need to exchange a defective book for the same title, please contact us at [insert contact email] for further assistance.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

First, check with your bank or credit card company, as processing times can vary.

If you’ve done this and still have not received your refund, please contact us at [email protected]